1. After the flight has landed we allow 30 minutes (unless you choose your own arrival time on the booking i.e. send after 90 minutes etc..) for passenger to arrive at Airport Information Desk, after that we give you another 30 minutes waiting time free of charge, if this is exceeded then an extra amount for the additional waiting time will be charged on top of the original charge for the journey. The charge for the waiting time will be decided by The Airport Car depending on the type of the vehicle being used for the particular journey.

2. Fixed price rides must not deviate from the drivers chosen route any deviation will result in the journey reverting to a fare decided by The Airport Car. The Airport Car will decide charge according to the additional mileage and delay caused either by passenger or by the prevailing traffic conditions.

3. The Airport Car can not be held responsible for any loss financial, professional, missed connection times, flights, trains, due to the PHV not arriving at the pick-up address at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures or being given the wrong booking information by the customer or customer booked it online and got the booking reference but customer did not get any confirmation from The Airport Car [Customer must receive confirmation before the journey]

4. Normal luggage assumes that 1 Medium Size suitcase and 1 piece of hand luggage 56cm (H)*45cm (W)*25cm (D) (approximately 22 inches x 17.5 inches x 9.85 inches). Per person, any luggage that the PHV cannot accommodate is the responsibility of the passenger.

5. Any journey cancelled less than 24 hours prior to booked time will result in a charge to the customers credit/debit card. The amount to be charged in such situation will be decided by The Airport Car depending on the pickup distance/place/parking or other charges subject to a minimum of £25.00.

6. Any journey cancelled more than 24 hours prior to booked time will result in a £0.00 charge of the journeys amount to the customer credit/debit card.

7. Any journey booked where the passenger is un-contactable 30 minutes after the booked time will result in a charge to the customers credit/debit card. The amount to be charged in such situation will be decided by The Airport Car depending on the pickup distance/place/parking or other charges subject to a minimum of £25.00.

8. Journeys booked from Airports, Train Stations, and Seaports the onus is on the passenger to locate the PHV and not the PHV driver to locate the passenger, on booking any such journey we will give a definite pick-up point that the passenger must locate, any failure on the passengers part to locate the PHV will result in a charge to the customers credit/debit card. The amount to be charged in such situation will be decided by The Airport Car depending on the pickup distance/place/parking or other charges subject to a minimum of £25.00.

 9. Any fouling of the PHV by any passenger will result in a charge of a minimum of £25.00 dependent upon the severity of the fouling.

10. The Airport Car will prosecute any person who causes damage to any PHV booked through us.

11. The driver has the right to refuse any passenger that he feels may be a threat to him herself or vehicle.

12. The material contained in this web site is provided for general information only and does not constitute acceptance of any bookings that may be made. We accept no responsibility for loss which may arise from reliance on information contained in this site or from any PHV bookings made on this site.

13. it is your responsibility to inform The Airport Car if could not locate the driver or change of journey/plan or if you missed the flight/ferry/cruise connections [inform us the new flight/ferry/cruse details we will change the journey date/time without charge] then we will charge you for that journey.